Financial Support Hub – Credit Cards & Payments

Overview

As a Technical Business Analyst, I played a key role in the Financial Support Hub (Santander) initiative, focusing on enhancing credit card processing, fraud detection, and digital payments. The project aimed to improve transaction efficiency, reduce risks, and drive adoption of digital banking services in compliance with global card network regulations (Visa, MasterCard).

Key Responsibilities

• Collaborated with product owners, business stakeholders, and technical teams to gather requirements and refine the product backlog.

• Designed and implemented optimized workflows for credit card transactions, ensuring faster and more reliable processing.

• Enhanced fraud detection and risk controls through automation and real-time monitoring systems.

• Worked on API integrations to streamline digital payment channels and improve the customer journey.

• Ensured compliance with banking security standards and regulatory frameworks.

Key Achievements

• Increased card processing efficiency by 35% through workflow optimization.

• Reduced payment failures by 20% with advanced fraud detection and risk mitigation.

• Boosted digital payment adoption by 25% via seamless integrations and user-friendly enhancements.

• Strengthened compliance posture with robust encryption and regulatory adherence.